All items that you buy at inSilk come with a legal guarantee. This means that an article must function properly under normal use. In addition to the legal guarantee, the normal life expectancy of the item is also important.
Was the item delivered with a defect?
Please contact us as soon as possible, but within 14 days after receiving your order. Our customer service will handle your report.
The item has broken down during use?
In that case, the legal guarantee applies.
Your rights during the warranty period
If an item does not function properly within the applicable warranty period, we always look for a suitable solution, for example through a free repair or a new item. Does the problem with the item fall under usage damage or has the item been used normally but does it show wear and tear? Then the right to free repair or a new article expires. This includes, for example, the following usage damage: stains, pills, slips and tears.
Report a complaint - proof of warranty
Your order number is also the proof of warranty of your purchase. If you want to make a claim under the warranty, you can give this number to our customer service. Our customer service will handle your report further.