Warranty

Warranty and Complaint Handling

All items you purchase from inSilk are covered by statutory warranty. This means that a product must function properly under normal use. In addition to statutory warranty, the expected lifespan of the item also plays a role.

Was the item delivered defective?

Please contact us immediately after receiving your order. Our customer service team is ready to assist you and will provide a quick and appropriate solution.

Does the item break during use?

Then statutory warranty applies. In that case, we will look for an appropriate solution, such as a free repair or replacement of the item.

Please note: damage caused by use – such as stains, pilling, shine or tears – is not covered by warranty. Normal wear and tear is also excluded from coverage.

Warranty and Your Order Number

Your order number serves as proof of warranty. Please keep it safe. Would you like to make use of the warranty? Please contact our customer service and provide your order number. We will process your report quickly.